The questions worth asking first.
Including the ones where the answer is “it does not do that”. A landlord deciding here is deciding what to promise their tenants, and that is not a place to be vague.
Does Tenatry collect rent?
No. It records payments you have already received — cash, cheque, Zelle, transfer — and keeps the balance that follows from them. No card is charged and no money moves through Tenatry.
Accepting card and ACH payments is planned. It means handling somebody else’s money, which carries obligations we would rather meet properly than quickly — so it is being built deliberately rather than bolted on. Until it ships, nothing in the product implies money moves through Tenatry.
Will my tenant see the same numbers I do?
Yes, and that is checked rather than assumed. The portal reads the same ledger your dashboard does, in cents, and both views of every shared figure are compared before a release. If the two ever disagree, that is a defect and worth telling us about immediately.
Your tenant sees their own tenancy: balance, receipts, the periods behind the balance, their leases and any notices served. They do not see your other tenants, your expenses or your settings.
How are late fees decided?
By the rule on the lease — flat amount or percentage, with a grace period and an optional cap — assessed by a sweep that runs on a schedule. Opening a page never creates a charge, so nobody can produce a fee by looking at a report.
The portal also shows a tenant the fees that were not charged and why, which is usually the thing that ends an argument.
Does it send reminders by email or text?
Not yet, and it is the next thing to land. Notification preferences are already stored against each tenant — what is missing is the delivery behind them. Until it ships, the portal is where a tenant sees where they stand.
We would rather say that plainly than have you promise a tenant a reminder that does not yet exist.
What happens if a tenant loses their two-step device?
They use one of the ten recovery codes shown when they turned it on. If those are gone too, the login cannot be recovered — not by you and not by us. You delete the portal login and create a new one, which removes the old factor with it.
That is the cost of a factor a landlord cannot lift. It is also the reason the factor is worth having: nobody who can serve a tenant a notice can also sign in as them.
Can I bring in what I already have?
Payments import from CSV, and an existing lease can be uploaded and read to pre-fill the lease form rather than retyping it. Properties, units and tenants are entered directly — for a portfolio where that is a lot of typing, get in touch first.
Which states are the notices written for?
Florida today, including the §83.512 flood disclosure that a lease of a year or more requires. More states are the current priority — if yours is not covered yet, tell us which one; that is how the order gets decided.
Only the legal paperwork is state-specific. Ledgers, late-fee rules, receipts, expenses and the tenant portal are not, and work wherever you rent. You can run the books anywhere and generate notices in Florida.
The notices are generated from your own ledger and records; whether and when to serve one is your decision or your attorney’s. Tenatry does not give legal advice.
Can I get my data out?
Yes. Every table in the app exports to CSV, and generated leases and notices are PDFs you can download and keep. Your records do not become less yours because you stopped paying.
Who can see my account?
Only logins you create. Accounts are isolated where the data is fetched rather than in the interface, and that boundary is tested from the outside before every release — one account attempting to reach another’s records directly, and being refused.
Sign-in is throttled, sessions and bearer tokens are separate schemes with the same authorisation, and only hashes of tokens and passwords are stored.